Surly Big S Water Bottle
We aim to get all orders out the door and on their way to you within four working days after your order was placed and payed for.
Available to order items
In order to offer a larger range and greater convenience, we still include a proportion of products that when selected, will tell you that they are available to order, and provide a despatch date estimate. Available to order items are not stocked directly at Loose Cycles, but are pulled in from a supplier as required, which will delay despatch whilst we wait for them to arrive with us. If your order includes one of these items, you will have the opportunity to choose whether we should wait to despatch the whole order as one, or send items as they become available.
Our preferred ship partners are GLS and Pošta Slovenije. We ship to various destinations across Europe, Scandinavia, the US and beyond. In certain situations, we might have to upgrade your delivery from an Airmail service to a courier service. For example, if your order is a high value or particularly bulky, it might be more efficient to send it with a courier.
Additional delivery addresses
On checkout you can happily specify your delivery address, which can be different to your billing details. Our advice, if at work, get your order delivered to you there, and it will save a visit to your local depot if you miss it whilst away from the house.
When shipping any order internationally, there is always the chance that custom charges and/or duties will have to be paid on arrival in your country. Whilst most countries do have reasonably high thresholds before charging these fees, it is worth mentioning, and is sadly not something we can do anything about.
Your order will be fully traceable until delivery to your door. This service will also include emails directly from the delivery company, and offer helpful options such as having your package delivered to a neighbour, held for a period of time (if you are away for example), or in some cases, even delivery to a new address at your request.
Tracked Airmail services allow you to keep tabs on your package as it makes it's way across the world to you. They aren't able to tell you when it's going to be delivered but you can watch things unfold on the carrier's tracking page.
Airmail shipments are non traceable, and will be delivered as standard postal deliveries. However, for low value items, this is an exceedingly good option because despite not being traceable, the postal service is a very reliable and secure delivery option
Final delivery in your country
GLS deliveries are always done by GLS or their contractors - but for AirMail, your order will most likely be delivered to your door by your national postal service.
Where to go if you miss your delivery
Your order will most likely be held at your local postal office, or the place where you usually go to pick up a missed postal delivery.
Complete bikes (default) Rate
Standard package Rate
Complete bikes (default) Rate
Standard package Rate
Rest of world:
We don't ship worldwide by default but if you're after something specific, we'll be more than happy to help.
Get in touch with us to receive a shipping quotation for the product that you would like to order.
APPAREL & ACCESSORIES RETURNS
Any item ordered from Loose Cycles can be returned for a refund within 14 days of order receipt. We provide return address details on your packing slip - please make sure to use the phrase ‘RETURN TO SENDER - FAILED SALE’ on the exterior of the package for returns arriving from outside of Europe.
Please send your item(s) back to us using a suitable airmail or courier service as you see fit. You may wish to use a tracked service for peace of mind, but do bear in mind that we can only accept responsibility once they arrive back to us.
Helpful return notes:
Please do not remove tags or labels from an item. Unfortunately if tags are removed, we will not be able to accept the return
Retain the packaging that protected an item, and return it along with the item
Items should be unfitted and unworn (apart from an initial try on or examine)
Steer clear of strong perfumes or deodorants that may leave a scent or mark on apparel when trying on
I received an incorrect item or my item was damaged in transit
On the rare occasion that we ship you an incorrect item or your item arrives damaged, please get in touch with us so that we can resolve the issue as quickly as we can. If your parcel is noticeably 'damaged in transit' you must sign for it as such otherwise we will not be able to take any responsibility for any damage caused.
Resolutions in both scenarios are subject to the following conditions:
You must notify us within 7 days of receipt.
Goods must be in original packaging (even if they are damaged)
Goods must not be fitted or used.
Please include a postal receipt
How to send back an unwanted bike or frame
We really hope that you love your new bike or frame. But, if you do have to return it, then please contact us beforehand. You'll have to cover the cost of shipping the return to us, but apart from that, as long as it comes back to us in the same condition we sent it out to you, then all will be fine. Please note that if you have taken the bike or frame out of its box, then it's really important you repack it carefully so that it comes back to us in the same condition in which we shipped it. If in doubt, contact us for some advice.
Refunds will be processed back to your original method of payment within 30 days of your return arriving back with us here. They can take up to an additional 4 working days to arrive in your account depending on your bank’s policies.