Depending on the type of order, we work with different logistics partners; GLS, DHL and Pošta Slovenije. When completing the order, you can choose between delivery with tracking and delivery without tracking, the latter usually takes longer.

Delayed delivery

Your order will most likely be held at your local post office or place where you pick up your remaining shipments.

Slovenia

Complete wheels: 50.00 EUR
Other shipments: 5.00 EUR (free for purchases over 100.00 EUR)

EU

Complete wheels: 100.00 EUR
Other shipments: EUR 16.00 for tracked shipments sent via GLS / DHL / EUR 8.00 for untracked shipments sent via Pošta Slovenija

Other countries of the world

Upon request, we also send packages to countries outside the EU. If you are interested in purchasing a product from our website, or if you are interested in an item that is not published on our website but we can deliver, please contact us and we will inform you about the delivery options and costs.

Additional delivery costs (non-EU countries)

When shipping an order internationally, there is always the possibility that customs duties and/or import taxes will be charged upon arrival in your country. The additional cost of import duties is beyond our control and is borne by the recipient of the order.

All items ordered via www.loosecycles.com can be returned within 14 days of receiving the order. You must inform us of the purpose of the return by sending a message to info@loosecycles.com , and send the items to Loose Cycles doo, Celovška cesta 40b, 1000 Ljubljana. We recommend traceability of the return, as the process will not be completed until the shipment is physically with us.

Instructions:

• do not remove any tags or labels from the item. If tags are removed, we will unfortunately not be able to accept returns
  
• Return the packaging that protected the product undamaged together with the product.
  
• Items must be undamaged and unused (except for inspection or testing)
  
  

Wrong or damaged item

If we send you the wrong item or your item arrives damaged, please contact us and we will resolve the issue as soon as possible. If your package is visibly “damaged in transit”, you must reject it as such by signing for it with the courier, otherwise we will not be able to take responsibility for any damage caused.

Bicycle return

If you purchased a bike through our online store and want to return it, please contact us first. You will be responsible for the cost of shipping the item back to us. If the item is returned to us in the same condition as it was sent to you, the return will be approved. We recommend using the same packaging solution as you received from us.

Repayments

Refunds will be completed and funds will be returned to your original payment method within 30 days of receipt and approval of the refund.