Even the highest quality products sometimes fail. If you have had this misfortune and the product purchased through our company does not function as it should, please contact us and we will arrange a refund or exchange under warranty conditions.

The warranty does not apply in the event of:

• defects or damage due to misuse, incorrect installation
• poor maintenance
• abuse or neglect
• use for a purpose other than that intended
• modification of the product, except with the express written permission of Loose Cycles doo
• general wear and tear on tires, inner tubes, brakes, brake and shift cables, brake pads, lights, chainrings, chains, cassettes, rims, batteries, etc.
• The warranty does not cover corrosion and/or changes due to material fatigue, defined as the natural degradation of materials that occurs over time.
• After the initial 30-day period, Loose Cycles doo reserves the right to repair/replace any defective component under warranty.
• The warranty is not transferable and applies only to the original purchaser.
• Proof of purchase is required for all warranty claims.
• Any component repaired or replaced under warranty is subject to the same warranty period as the remaining warranty period of the original part.
• Use for competitive, event, racing or purposes for which the bike/component is not designed will greatly shorten its lifespan and is not covered by the warranty.
• Costs incurred due to loss of the item, as well as labor costs for replacing parts, are not covered.
• If the end of the given warranty period is approaching and repair/replacement is not possible, we reserve the right to offer: a) an alternative of equal or greater value (color may vary) or b) a partial refund in proportion to the remaining life of the product.

Once we receive the goods, we will perform a warranty inspection. If the goods are returned in an unsuitable condition (dirty, etc.), we will not be able to perform a warranty inspection and will return the product after you have paid the shipping costs.

Types of guarantees

Internal warranty

Warranty claims are evaluated internally by our team of authorized employees. The returned item is inspected and you are notified of your options. If your claim is found to be eligible for warranty and we have it in stock, we can repair/replace your product from our own inventory. If the product is out of stock, we will notify you of the approximate delivery and warranty replacement time.

Supplier warranty

The manufacturer/supplier may require us to return the item for a thorough inspection before we can carry out a repair or replacement, in which case we will inform you of the approximate turnaround time. We will contact the supplier and do everything we can to resolve your warranty claim quickly. If the claim is not yet resolved, we will inform you of the status of the warranty claim after three weeks.

Limitation of liability

Once your order has been shipped, you will be issued an invoice. All offers are subject to availability and while stocks last. All prices are quoted in EUR and include value added tax (VAT) at the Slovenian tax rate (22%). Price adjustments may be required in the event of an increase in VAT rates or due to an increase in manufacturer prices. If the prices displayed online are incorrect, we reserve the right to cancel and refund your order without further liability.