APPAREL & ACCESSORIES RETURNS
Any item ordered from Loose Cycles can be returned for a refund within 14 days of order receipt. We provide return address details on your packing slip - please make sure to use the phrase ‘RETURN TO SENDER - FAILED SALE’ on the exterior of the package for returns arriving from outside of Europe.
Please send your item(s) back to us using a suitable airmail or courier service as you see fit. You may wish to use a tracked service for peace of mind, but do bear in mind that we can only accept responsibility once they arrive back to us.
Helpful return notes:
Please do not remove tags or labels from an item. Unfortunately if tags are removed, we will not be able to accept the return
Retain the packaging that protected an item, and return it along with the item
Items should be unfitted and unworn (apart from an initial try on or examine)
Steer clear of strong perfumes or deodorants that may leave a scent or mark on apparel when trying on
I received an incorrect item or my item was damaged in transit
On the rare occasion that we ship you an incorrect item or your item arrives damaged, please get in touch with us so that we can resolve the issue as quickly as we can. If your parcel is noticeably 'damaged in transit' you must sign for it as such otherwise we will not be able to take any responsibility for any damage caused.
Resolutions in both scenarios are subject to the following conditions:
You must notify us within 7 days of receipt.
Goods must be in original packaging (even if they are damaged)
Goods must not be fitted or used.
Please include a postal receipt
How to send back an unwanted bike or frame
We really hope that you love your new bike or frame. But, if you do have to return it, then please contact us beforehand. You'll have to cover the cost of shipping the return to us, but apart from that, as long as it comes back to us in the same condition we sent it out to you, then all will be fine. Please note that if you have taken the bike or frame out of its box, then it's really important you repack it carefully so that it comes back to us in the same condition in which we shipped it. If in doubt, contact us for some advice.
Refunds will be processed back to your original method of payment within 30 days of your return arriving back with us here. They can take up to an additional 4 working days to arrive in your account depending on your bank’s policies.